Georgian Post LTD (ID No: 203836233; address: 2, Station Square, Tbilisi, Georgia, 0100; electronic platform: https://www.maleo.ge/, Tel: 0322-24-09-09) (hereinafter „the forwarder“) on one side, 
 

and 
 

a physical or a legal body (hereinafter „the client“), using the services provided by Georgian Post LTD and confirming present rules and terms, 
 

Have concluded the present agreement as follows: 
 

1. Subject of the Agreement

1.1. The subject of the contract is the provision of services (hereinafter referred to as the service) according to the assignment of the client that is related to the transportation to Georgia of a package sent by the seller organization (online store (website) from which the client purchases the relevant products) and received in the international exchange center of the forwarder, which is provided by the forwarder on its own behalf and at the expense of the client.

1.2. The client shall use the forwarder's services on the basis of registration on the website www.maleo.ge, acceptance / confirmation of the present rules and terms and conditions of the service provision (standard terms of the agreement) and assignment of the room number which is provided in the general commercial invoice attached to the package, in the customs documentation and the forwarder's database.

Note: in order of registration on the website - www.maleo.ge, an individual fills in all the necessary data (name, surname, personal number, date of birth, address, e-mail, mobile phone number), and a legal entity switches to the appropriate field - „for companies“ and fills in all the necessary data (company name, identification number, address, e-mail, mobile phone number). It should be noted that the index is a mandatory component of the address, the incorrect indication of which may lead to the parcel being transported to the wrong service center, and the customer will have to use the paid address change service. After entering the data, the client is assigned the address(es) and room number. In addition, if the client is registered at the address of Georgia, he/she is assigned the addresses of the United States, as well as Greece, Turkey, Spain, Italy, France, Poland and the United Kingdom of Great Britain and Northern Ireland.
 

2. Cost of the Services and the Rule of Settlement

2.1. The price for the service of the package transportation is indicated on the website www.maleo.ge and is calculated as follows:

2.1.1. The cost for the shipment service to Georgia is determined by multiplying the weight of the parcel by the tariff set for 1 kg, except for the cases provided for in paragraphs 2.1.2. and 2.1.3. of this agreement. However, if the weight of the parcel is less than 100 grams, the weight of the parcel will be counted as 100 grams for the purposes of calculating the cost and the weight of the shipment over 100 grams addressed to Georgia from the USA will be rounded up to 50 grams.

2.1.2. The cost for the service of a shipment addressed from Poland and the United Kingdom of Great Britain and Northern Ireland to Georgia is determined by the volume of the parcel and by multiplying the exact weight of the product of the largest weight by the tariff set for 1 kg.

2.1.3. When sending car parts from the USA to Georgia, the shipment handling fee is determined by multiplying the largest weight between the exact scales and the shipment volume by the rate set per 1 kg.

Note: The volumetric weight of the shipment is calculated using the following formula: length of the parcel (cm) x width (cm) x height (cm) / 6000).

2.2. The package exchange center determines the rate of conversion into national currency of the cost of services in foreign currency on the day of registration in the "WoodooPost" program in accordance with the commercial exchange rate provided by "Bank of Georgia" JSC. In the case of a parcel subject to mandatory customs declaration, the cost for the preparation of the declaration is determined by the tariff set by the forwarder.

2.3. The cost for service for transportation, insurance, preparation of a customs declaration and delivery to the address of the recipient in Georgia can be paid using the methods indicated on the website www.maleo.ge. The client's account can be replenished by bank transfer, fast payment machine or by using the balance replenishment function on the website www.maleo.ge. When replenishing the account, the client additionally pays a service fee set by the relevant banking institution.

Note: The amount placed on the customer's account can be returned on the basis of the reclamation application and the presentation of the payment order, which establishes the fact of filling the Maleo account by the applicant.

2.4. The service fee can also be paid with the points accumulated within the bonus program, if their amount is sufficient to cover the service fee related to the shipment(s), including the debt, if any.

2.5. The customer pays the service fee on the day of delivery of the shipment to the forwarder's exchange center. In case of exceeding this deadline, the forwarder reserves the right not to issue the current customer`s shipment(s) until the debt is paid.
 

3. Package Parameters and General Terms and Conditions of Provision of the Service

3.1. A standard parcel is a parcel addressed to Georgia, the size of which does not exceed 1.05mX1.05mX1.05m, and the weight is 30 kg; In the case of a parcel sent from Poland and the United Kingdom of Great Britain and Northern Ireland to Georgia, this is a standard shipment, the volumetric weight of which does not exceed 30 kg.

3.2. An oversized package is:

3.2.1. A parcel addressed to Georgia, the dimensions and weight parameters of which exceed the parameters given in paragraph 3.1 of this Agreement, but its dimensions do not exceed 2m X 2m X 2m, and the mass is 200 kg;

3.2.2. A parcel sent from Poland and the United Kingdom of Great Britain and Northern Ireland to Georgia, the total weight of which exceeds 30 kg;

3.2.3. Autoparts shipped from the USA to Georgia regardless of their size/weight.

3.3. In case if the package dimensions/weight exceed these parameters, the client shall notify the forwarder on this in advance, in which case the forwarder retains the right to refuse provision of the relevant service.

3.4. The service envisages conduction of the actions related to transportation of the packages received at the international exchange centers of the forwarder to the service centers located in Georgia.

3.5. Delivery of the packages addressed to Georgia to the service centers located in Georgia is carried out within 7-12 business days after receiving the package at the international exchange centers of the forwarder, except for the case specified in paragraph 3.6 of this agreement. In addition, when calculating the delivery time, the period of suspension of the package by the customs authority will not be taken into account.

3.6. Parcels addressed from Turkey to Georgia are delivered to service centers located in Georgia within 3-5 business days after receiving the shipment at the international exchange centers of the forwarder. When calculating the delivery time, the period of suspension of the package by the customs authority is not taken into account.

Note: The delivery time starts from the next business day after receiving the parcel at international exchange centers.

3.7. After the package, which is addressed to Georgia, is brought to the relevant service center the information on the package receipt is sent to the client in the form of an SMS or/and via e-mail. In addition, a verification code is also sent to the customer via e-mail as an additional identifying parameter, except in cases where the shipment is subject to mandatory customs declaration or has a damaged status. In order to ensure that the package is delivered to the client, the forwarder's courier does not pay a visit to the client's address with the exclusion of the cases when the client uses the additional services provided in paragraph 5 of the present agreement.

3.8. The client is obliged to pick up the package addressed to Georgia within 30 (thirty) calendar days after the arrival of the package on the territory of Georgia and its delivery to the exchange center of the forwarder. In order to receive the package, the client must present an identity document to the relevant service center, and name the client's room number and/or verification code. Parcel transfer is also possible to the person who submits the verification code along with the identity document and specifies the identity of the customer.

3.9. In case of breach of the delivery term specified in paragraph 3.8. of this contract, the package will be transferred to the state in accordance with applicable law.
 

4. Conditions of services for redirecting the package and obtaining information (certificate)

4.1. The client has the right to additionally use the package redirecting service by calling the forwarder's call center or by e-mail info@maleo.ge, free of charge before sending the package from the international exchange center of the forwarder, and after sending the package from the international exchange center - by paying for the service.

Note: Changing the first name, second name/name of the client on the package is not allowed. In addition, the client has the opportunity to contact the forwarder's call center or service center in order to correct an error in the first name and second name / name made when registering on the website.

4.2. The client has the right to additionally use the service of obtaining information (certificate) about the sent/received package by paying the appropriate price.
 

5. Terms and Conditions of the Home Delivery (Courier) Services

5.1. The client is entitled to additionally get the benefit of the home delivery (courier) services through activating the relevant service on the website www.maleo.ge ensuring prepayment of the cost of the service, if there is any and only to the address indicated before the package had been sent from the forwarder's international exchange center (Changing the address is possible only before sending the package from the international exchange center - free of charge, and after sending the package from the international exchange center - by paying the appropriate price).

5.2. The home delivery (courier) service is free of charge throughout Tbilisi, outside the city the cost of the service is 3 (three) GEL. The cost of the service is paid as governed by paragraph 2.3. of the present agreement.

5.3. The forwarder has the right to refuse to provide the delivery service (courier service) to the client for a package with a weight of 10 (ten) or more kg.

5.4. In case if the client uses the home delivery (courier) service the forwarder's courier ensures the package delivery:

5.4.1. To the cities of Georgia having the forwarder's service centers;

5.4.1.1. No later than the date of the order receipt, if the order has been received before 12:00 on a working day;

5.4.1.2. No later than 12:00 hrs of the next working day, if the order has been received after 12:00 on the previous working day.

5.4.2. To other territorial units of Georgia not having the forwarder's service centers, no later than by the end of the next working day upon the receipt of the order.

5.5. In the event if a package cannot be delivered to the client for the reasons not depending on the forwarder (e.g. the client is not in place or for any other reasons), the forwarder's courier shall leave a notice sheet at the client's address. In such an event the client can get the package by collecting the same from the forwarder's service center. In addition, the client has the opportunity to re-use the delivery service (courier service) by paying the price for the service, including by calling the forwarder's call center or by e-mail. This is considered by the customer to be the benefit of the additional service "Delivery to the address" and the rules of the "Delivery to the address" service, which is posted on the website: www.gpost.ge, apply to it.
 

6. Terms and Conditions of Packages Insuring Services

6.1. The client is entitled to get the benefit from the additional service of getting declared packages insured (with the exclusion of insurance of the prohibited items or/and breakable items) through activation of the relevant service on the website www.maleo.ge only before the package is sent from the forwarder's international exchange center and ensuring prepayment of the cost of insurance.

Note: the insurance service can only be used for packages addressed to Georgia.

6.2. The cost of packages' insuring is 5% of the cost of the package indicated in the declaration. The cost of the insurance is paid as per paragraph 2.3. of the present agreement.

6.3. The package can be insured at no more than its real value. Moreover, the maximum limit of insurance makes up 10 000 GEL.
 

7. Declaring / Getting a Package Customs Cleared

7.1. Declaring of a package (indication of the product sender (the website through which the client has purchased the product), the commodity name and the price) on the website www.maleo.ge is mandatory. Full responsibility for the correctness of the information provided during the package declaration shall lie with the client.

7.2. The client is obliged to get the package declared in the period from its entering the forwarder's international exchange center to its bringing into the forwarder's terminal.

7.3. When declaring a package the client is requested to upload onto the website www.maleo.ge or / and when collecting the package, present to the forwarder the certificate verifying the purchase (invoice) received from the selling organization.

7.4. In the event if the client fails to get a package declared within the time term set for the same in paragraph 7.2. herein above, the process of declaration on the website www.maleo.ge will be terminated and will be renewed when the package crosses the Georgian customs border after which it will be possible to get the package declared for a term of 8 (eight) calendar days. In case if the package is not declared within 30 (thirty) calendar days upon its entering the Georgian customs border the package shall be handed to the government as governed by the legislation in effect.

7.5. For the packages that are subject to mandatory customs declaration the client can request that the declaration be made online using the website www.maleo.ge.

7.6. The cost of online declaration service is 10 GEL per declaration and it is paid as per paragraph 2.3. of the present agreement. At the same time, the packages that are united under one flight or online-shop shall be declared together and the client shall pay one tariff.

7.7. The client can take the declared package from a service center. The client can also use the home-delivery service for the package during which the latter will be delivered to the address and in which case the client will receive both the customs declaration (Form No 4) and the package at the place.

7.8. In the event if a customs body applies a penalty sanction to the forwarder for non-performance of the terms and conditions of the service provision by the client in a partial or complete manner (e.g. an incomplete or incorrect declaration of the product), the forwarder retains the right to apply payment of the mentioned penalty to the client.
 

8. Rights and Obligations of the Parties

8.1. The client is entitled to:

8.1.1. Request the forwarder provision of the relevant services envisaged by the present agreement;

8.1.2. Request the forwarder indemnification of the damage incurred due to a deliberate or gross negligence exercised by the forwarder as governed by the present agreement;

8.1.3. Take advantage of the bonus program and get back up to 5% of the amount paid in the form of points to your personal account from the amount paid for the cost of transportation.

8.2. The client is obliged to:

8.2.1. Ensure provision of the necessary instructions to the forwarder required for filing the relevant shipment documents as well as the information required for performance of the customs formalities and other actions and if necessary, the information necessary for payment of the import tax and the documents verifying authenticity and truthfulness of these information;

8.2.2. Not order the forwarder provision of the services of shipping items with prohibited content;

8.2.3. In case if a package contains any hazard, warn the forwarder on this indicating the exact type of the hazard and, if necessary, the relevant safety / precaution measures;

8.2.4. Considering the specifics of the package and for the purpose of observing the requirements of safe shipment ensure that the package is duly packed;

8.2.5. Ensure payment of the cost of the services to the forwarder in a complete and timely manner;

8.2.6. Ensure full indemnification of the forwarder for the damage incurred by the latter as a result of the client's breaching its duties and obligations governed by the present agreement.

8.3. The forwarder is entitled to:

8.3.1. Request the client performance of the duties and obligations undertaken under the present agreement;

8.3.2. Refuse the service delivery if the dimensions / weight of a package exceeds the parameters governed by the present agreement;

8.3.3. Refuse delivery of an additional service if there are any preconditions governed by the present agreement present;

8.3.4. Offload, destroy or make safe the package the fact of whose containing a hazard had not been duly notified to the forwarder. Moreover, in such a case the forwarder shall be relieved of the liability for the damage indemnification.

8.4. The forwarder is obliged to:

8.4.1. Ensure delivery to the client of the relevant services governed by the present agreement;

8.4.2. Ensure indemnification of the client for the damage incurred by the latter due to a deliberate or gross negligence exercised by the forwarder as governed by the present agreement.
 

9. The Forwarder's Responsibility and Exclusion Thereof

9.1. The amount of the forwarder's responsibility before the client shall be determined with the scope of the direct material damage caused as a result of the forwarder's guilty action (whether deliberate or through negligence) but it should not exceed the maximum limit defined by the present agreement. Moreover, material damage does not imply indirect damage caused to the client including the non-received income.

9.2. The forwarder shall bear material responsibility for the damage arising out of its guilty action resulting in losing a package (the case including the insured ones) or such external damage thereof that causes its internal damage as well, and in a partial loss of the package content.

9.3. A package shall be considered to have been lost if the relevant information cannot be obtained on it within 1 (one) month upon the receipt of the client's claim/complaint for the package. Moreover, the client shall advance the claim/complaint no later than within 2 (two) months upon the package's receipt at the international exchange center of forwarder.

9.4. The forwarder's responsibility shall be excluded:

9.4.1. If the package has been delivered as per the procedures established by the forwarder;

9.4.2. For the packages the reason of whose non-delivery to the addressee was the incorrect (incomplete, insufficient) information received from the client;

9.4.3. In the event of prevalence of circumstances caused by an occurrence of a force majeure;

9.4.4. In the events when the forwarder cannot register the packages for the reason of the working documents having been destroyed as a result of occurrence of a force majeure;

9.4.5. In the event if the package was lost or the content thereof was destroyed or is absent due to any guilty action or negligence on the part of the sender or due to specifics of the content;

9.4.6. In case of loss of a package, the receipt of which is not confirmed by the international exchange center of the forwarder, and the client cannot ensure the submission of a document confirming the delivery of the package by the carrier of the relevant country to the international exchange center of the forwarder, signed by an authorized person of the international exchange center of the forwarder;

9.4.7. In case of loss of the package or damage to its contents, if the mentioned package was delivered to the international exchange center of the forwarder in a damaged condition;

9.4.8. For the package containing the items that are prohibited for sending;

9.4.9. In the event if the package was arrested, destroyed or confiscated by the governmental bodies on the basis of the legislation in effect;

9.4.10. In the event if the package was insured for a sum exceeding the real value of the item (in such an event only the real value of the package shall be compensated);

9.4.11. In the event if the package was transported to the international exchange center from other countries due to which the package was levied any tax / fee as per the legislation of the sending or the receiving country;

9.4.12. For the packages with breakable items as their content (such as a screen, dishes, luster, lamp-bracket, perfume, any item made of glass, etc.);

9.4.13. In the event if the package is externally/visually damaged but the damage has not caused a damage to the content as well;

9.4.14. In the event if the package is not damaged externally/visually but the content thereof has suffered a complete or a partial damage;

9.4.15. For the items that have been wrapped/packed in an undue/incorrect manner in the shop;

9.4.16. In the event if the client is acting in a mala fide manner aiming at getting the indemnification;

9.5. In the event of losing a package the forwarder shall ensure indemnification of the damage caused in the following amounts:

9.5.1. In the event of losing an insured package - in the amount of the insurance the sum not exceeding the one provided in the filled in preliminary declaration, to which the paid transportation cost shall be added. Moreover, the maximum limit of insurance shall not exceed 10 000 GEL.

9.5.2. In the event of losing an uninsured package - in the amount of the content of the package, the sum not to exceed 300 (three hundred) GEL, to which the paid transportation cost shall be added. Moreover, if the amount provided in the preliminary declaration and that given in the purchase document (invoice) do not coincide with each other, the indemnification shall be made according to the lesser amount but the sum shall not exceed 300 (three hundred) GEL.

9.6. In the event of a partial loss of the content of a package or such external damage to the latter that causes damage to the content thereof the forwarder shall ensure indemnification of the damage at the amounts as follows:

9.6.1. For such external damage of an insured package that causes damage to the content thereof or/and in case of a partial loss of the content - in the amount of the cost of the damaged/lost item which is identical to the cost of an item provided in the preliminary declaration. Moreover, the cost of the damaged/lost item shall not exceed the one provided in the purchase document (invoice) whereas the maximum limit of insurance shall not exceed 10 000 GEL.

9.6.2. For such external damage of an uninsured package that causes damage to the content thereof or/and in case of a partial loss of the content - in the amount of the cost of the damaged/lost item the sum not to exceed 300 (three hundred) GEL. Moreover, if the amount provided in the preliminary declaration and that given in the purchase document (invoice) do not coincide with each other, the indemnification shall be made according to the lesser amount but the sum shall not exceed 300 (three hundred) GEL.
 

10. Obligation of Personal Data Protection

10.1. The Customer declares and guarantees that he/she has been familiarized with the user's personal data processing policy, which is posted on the website www.maleo.ge and is an integral part of the present Contract. In addition, the Customer declares his/her consent to the processing of personal data (including name, surname, date of birth, personal number, address, e-mail address, and phone number) provided to the Forwarder within the framework of the present Contract to provide the services specified in the present Contract.

10.2. The Forwarder declares and guarantees that it will process the personal data provided by the Customer in accordance with the applicable legislation and the policy of processing the user's personal data. In addition, personal data may be processed for the following purposes:

10.2.1. To provide services to the Customer and fulfill the contractual obligations, including, for the purpose of reviewing the personal account created as a result of the Customer registration on the webpage www.maleo.ge, managing orders and requests, providing the requested product/service and/or information and/or the application/complaint/reclamation and/or consulting within the scope of what is necessary to fulfill the obligations assumed by the Forwarder to the Customer in accordance with the Customer's requirements and interests;

10.2.2. To carry out direct marketing, including, within the scope of the Forwarder's activities and based on it, for the purpose of providing/acquainting information about the Forwarder, new products/services, promotions, special offers, and/or advertising material;

10.2.3. To carry out activities, protect security, property, and other legal interests, avoid disclosure of confidential information, prevent, eliminate, and detect possible illegal actions;

10.2.4. To improve service quality and/or implement new products/services;

10.2.5. To fulfill the obligations imposed by legislation.

10.3. The forwarder shall not deliver the client's personal data to any third persons unless:

10.3.1. The client has given their consent for the same;

10.3.2. According to the law, the data is publicly available or the Customer has made it publicly available;

10.3.3. It is necessary to transfer such information to third parties in order to fulfill the present agreement, as well as the requirements stipulated by the applicable legislation. In addition, the customer declares that he is informed about the lack of adequate guarantees of data protection and possible threats in those countries that are not included in the list approved by the order N23 of the head of the personal data protection service of February 29, 2024 "On approval of the list of countries with adequate guarantees of personal data protection" and agrees , to provide his/her personal data to such a state.

10.4. The forwarder represents and guarantees that it shall take all the organizational and technical measures to ensure protection of the client's personal data from occasional or unlawful destruction, change, disclosure, obtaining / access or using them in any other way unlawfully or their occasional or unlawful losing.

10.5. At the Customer's request, the Forwarder shall, in accordance with the applicable legislation and the user's personal data processing policy, provide him/her with information on the processing of personal data, to familiarize him/her with the existing data about him/her, and provide copies of this data free of charge or in exchange for a reasonable fee; to correct, update or supplement erroneous, inaccurate and/or incomplete data, no later than 10 working days after submission of the request, if no other term is determined by the legislation of Georgia, to stop data processing and/or delete or destroy the data or notify the Customer of the reason for refusing the request and explain the procedure for appealing the refusal; block or transfer the data.

10.6. The Customer has the right, at any time, without any explanation or justification, in the same form in which he/she gave his/her consent or in any other clearly expressed form, to revoke his/her consent to the processing of personal data. In this case, according to the Customer's request, the data processing will be stopped, and/or the processed data will be deleted or destroyed no later than 10 working days after the request if there is no other basis for the data processing.

10.7. The Customer has the right at any time, without any fee or limitation, to request the termination of data processing for direct marketing purposes in the same way that direct marketing is carried out or in any other clearly expressed form. In this case, according to the Customer's request, data processing for direct marketing purposes will be stopped within a reasonable term after receiving the request, but no later than within 7 working days.
 

11. Regulating Law and Rules of Dispute Resolution

11.1. Relations between the client and the forwarder are regulated in accordance with the present contract and the applicable legislation of Georgia. At the same time, the forwarder considers the reclamation (claim) of the client and makes a decision on compensation for losses in accordance with the forwarder's User Guide and the Rules for Filing and Considering Reclamation, which are posted on the website www.gpost.ge.

11.2. Disputes arising between the parties will be considered and resolved by applying to the courts of the general jurisdiction of Georgia.
 

12. Additional Terms and Conditions

12.1. The parties represent that the forwarder takes the obligation to provide only the services that are determined and duly requested by the client as per the present agreement.

12.2. The client represent that the documents submitted by it to the forwarder are authentic.

12.3. The parties agree that they will not disclose any information provided to each other within the scope of the present agreement save of the cases of the court requesting the information in accordance with the legislation in effect. This obligation does not cover the information which is of public access.

12.4. The forwarder retains the right to change the rules and terms (including the service tariffs) of provision of its services without any agreement with and consent from the client; the changed rules and terms and tariffs as mentioned will be published on the forwarder's official website www.maleo.ge and shall be valid without any additional notice to/consent from the client.