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Frequently Asked Questions

What is my U.S. mailing address?

A personal address will be activated in your room after you register on the Maleo website.


For example

Name: Giorgi Beridze

Address1: 2213 Ogletown rd unit B

Address2: U00001

City: Newark

State: DE

Zip: 19711

Country: USA

Tel: +15712943347

What is mail delivery time?

It takes 7-12 business days to deliver mailpieces from the U.S. warehouse to Georgia.

How is the shipping price calculated?

Shipping price is calculated based on actual, as opposed to dimensional, weight.
Size of a mailpiece (its length, width, and height) should not exceed 1.5 meters and weight - 50 kg.

Otherwise the parcel transportation fee will be calculates by volume of parcel volume.


Are the mailpieces repackaged in the warehouse?

All mailpieces are repackaged at the Maleo warehouse.


How do I collect a mailpiece at a Maleo Service Center?

To collect a mailpiece, the recipient must produce an ID and provide his/her personal room number. If a third party is collecting a mailpiece, he/she, along with the room number, should produce IDs for both the recipient and himself/herself.

How to register on Maleo?

Please watch a video tutorial here.


What are payment options?

Maleo shipping fees can be paid through the website or a payment machine kiosk. 

Is a shipment weight rounded?

 The weight is not rounded up.

How can I track my mail?

Track your mail on the Maleo website or enquire with the call center at (32) 224 09 09


Which shipments are subject to customs clearance?

Shipments with price exceeding 300 GEL are subject to customs clearance.

For how long may shipments be stored a Service Center?

A shipment may be stored at a Service Center for up to 1 month.

Is it possible to insure a shipment?

Shipments can be insured online through the Maleo website www.maleo.ge
Georgian Post does not provide insurance against complete or partial damage of the contents of mailpieces. 

Which items are unacceptable for shipping?
    • narcotics and psychotropic substances;
    • firearms and pneumatic weapons, as well as their parts or accessories;
    • inert explosive devices, explosives and military materials, including inert grenades and shells and suchlike  objects, as well as models of such objects;
    • laser sights;
    • paintball guns and accessories;
    • arbalets, arrows and bows;
    • radioactive, toxic, and infectious substances; 
    • lithium batteries or cells (spare or installed in the equipment they operate);
    • live animals, insects, stuffed animals, bones, fur;
    • plants and their seeds;
    • coins, banknotes, money;
    • platinum, gold, silver, precious stones, jewelry and other precious objects made of those materials, whose aggregated price exceeds 500 GEL;
    • Flammable goods (including paints; goods containing oils and liquids; cans containing any compressed substances).
Maleo Bonus Program

Maleo customer loyalty program allows the customers to cash back 5% of the spent amount


How to earn bonus points

Every 0.20 GEL of shipping payment earns  10 bonus points  equal 0.01 GEL.

 

Calculation of Bonus Points 

Amount in GEL
Points
0.01 – 0.19              
0
0.20 – 0.3910
0.40 – 0.59
20
0.60 – 0.79
30
0.80 – 0.97
40
1.00
50


How to use bonus points

In the frame of Maleo Bonus Program, bonus points can be used to pay for Maleo shipments if the amount of points is sufficient to cover a shipping charge

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