A personal address will be activated in your room after you register on the Maleo website.
Name: Giorgi Beridze
Address1: 3609 Old Capitol Trail, Suite D-6
Tel: +1 (848) 888-3410
It takes 7-12 business days to deliver mail pieces from the International Exchange Center to Georgia.
Shipping price is calculated based on actual, as opposed to dimensional, weight.
Size of a mailpiece (its length, width, and height) should not exceed 1.5 meters and weight - 50 kg.
Otherwise the parcel transportation fee will be calculates by volume of parcel volume.
All mailpieces are repackaged at the Maleo warehouse.
To collect a mailpiece, the recipient must produce an ID and provide his/her personal room number. If a third party is collecting a mailpiece, he/she, along with the room number, should produce IDs for both the recipient and himself/herself.
Maleo shipping fees can be paid through the website or a payment machine kiosk.
The weight is not rounded up.
Track your mail on the Maleo website or enquire with the call center at (32) 224 09 09
The parcel is subject to customs clearance: if its value is 300 GEL or more; If there are 5 or more identical items in the parcel; If the weight of the parcel is over 30 kg.
A shipment may be stored at a Service Center for up to 1 month.
Shipments can be insured online through the Maleo website www.maleo.ge
Georgian Post does not provide insurance against complete or partial damage of the contents of mailpieces.
Maleo customer loyalty program allows the customers to cash back 5% of the spent amount
Every 0.20 GEL of shipping payment earns 10 bonus points equal 0.01 GEL.
|Amount in GEL||Points|
|0.01 – 0.19 ||0|
|0.20 – 0.39||10|
|0.40 – 0.59||20|
|0.60 – 0.79||30|
|0.80 – 0.97||40|
In the frame of Maleo Bonus Program, bonus points can be used to pay for Maleo shipments if the amount of points is sufficient to cover a shipping charge
This service can be used by both - individuals and legal entities and is available throughout Georgia. To order the service, request must be made by pressing the “Custom clearance” button in the Customer Control Panel of the “Arrived in the service centre ” section and upload documents:
You’ll be able to receive the item only after paying the fee for custom clearance.
If no value added tax is paid on the parcel and the item is subscribed from a country other than Greece. In particular:
1. If you order an item from a Greek online store, the parcel will be received by a Greek warehouse and shipped to Georgia so that it will not be subject to customs duties under EU regulations.
2. If you order the item from an online store in a country other than Greece and indicate the address of the Greek warehouse at the time of subscription, the parcel will be subject to VAT upon entry into the customs territory of Greece. Please note that if the value of the item you paid for your subscription does not include VAT, it will not enter the Greek warehouse and will be returned to the seller (online store).